Troubleshooting Guide for AMRs

Solve common robot issues with ease using our Troubleshooting Guide.

Download the PDF for detailed instructions on addressing power, navigation, charging, error codes, and operational noise problems.

Download Troubleshooting Guide

Maintenance Tips

Regular maintenance is key to ensuring optimal performance and longevity of your robots. Explore our comprehensive maintenance tips to keep your equipment in top condition and prevent potential issues.

Download the full PDF for detailed guidelines and best practices.

Download Maintenance Guide

Deployment

Robot Test and Certifications

General sales Agreement

FAQs

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How do I power on my robot?

To power on your robot, ensure it is properly connected to a power source. Press and hold the power button until the indicator light turns on. If the robot does not power up, check the power connections and battery status.

How can I clean and maintain my robot?

Regular cleaning involves wiping down the robot’s exterior and sensors with a soft, dry cloth. For in-depth maintenance tips, refer to our maintenance guide available for download on this page.

How do I update the software or firmware on my robot?

Firmware updates are automatically handled by our support team, ensuring your robot is always running the latest version.

What should I do if my robot is making unusual noises?

Inspect the robot for any debris or obstructions in its moving parts. Ensure all components are securely fastened and lubricate moving parts as needed. Refer to the troubleshooting guide for more detailed steps.

What types of surfaces can my robot clean?

Your robot is designed to clean various surfaces, including hardwood floors, tiles, and low-pile carpets. However, it is recommended to check the user manual for specific surface compatibility.

How often should I replace the robot's consumables?

Consumables such as filters, brushes, and mopping pads should be replaced periodically to maintain optimal performance. Check the user manual for the recommended replacement schedule.

Can my robot work in multiple rooms?

Yes, your robot can navigate through multiple rooms. Ensure doors are open and obstacles are minimized to facilitate smooth movement.

What is the battery life of my robot, and how can I maximize it?

The battery life varies by model, but regular maintenance and proper usage can help maximize it. Avoid overcharging and store the robot in a cool, dry place when not in use.

How can I troubleshoot connectivity issues?

For connectivity issues, ensure your Wi-Fi network is stable and the robot is within range. Restart your router and the robot, and update the robot's firmware if necessary. Refer to the troubleshooting guide for more detailed steps.

How do I safely store my robot when not in use?

Store your robot in a cool, dry place away from direct sunlight and extreme temperatures. Ensure the robot is turned off and disconnected from the charging dock.

Can I use my robot outdoors?

No, your robot is designed for indoor use only. Using it outdoors can damage its components and void the warranty.

How do I recalibrate my robot’s navigation system?

Follow the recalibration instructions provided in the robot’s user manual or settings menu. Ensure the robot is placed in an open area free of obstacles during the calibration process.

What should I do if my robot is not charging?

Verify that the charging dock is plugged in and powered on. Make sure the robot is correctly aligned with the charging contacts on the dock. If the issue persists, check the battery health or consult the troubleshooting guide.

Where can I find the user manual for my robot?

User manuals are typically available on the manufacturer’s website or in the documentation provided with your robot. For additional assistance, please contact our support team.

How can I contact customer support if I need further help?

You can reach our customer support team via email, phone, or through our online support portal. Detailed contact information is available in the support section of our website.

What warranty options are available for my robot?

Warranty details vary by model and purchase agreement. Check the warranty information provided with your robot or contact our support team for specific details.

Can I schedule a service appointment for my robot?

Yes, service appointments can be scheduled through our support team. Please contact us to arrange a suitable time for maintenance or repairs.

How do I reset my robot to factory settings?

To reset your robot to factory settings, follow the instructions in the user manual or settings menu. This process will restore the robot to its original configuration, erasing any custom settings or data.

What should I do if my robot is not connecting to Wi-Fi?

Ensure your Wi-Fi network is functioning properly and the robot is within range. Restart your router and the robot. If the issue persists, refer to the troubleshooting guide or contact customer support.

How do I customize my robot’s settings?

Access the settings menu via the robot’s app or control panel. Here, you can adjust preferences such as cleaning schedules, navigation paths, and performance modes to suit your needs.

How do I set up no-go zones for my robot?

Most robots come with a feature to set virtual boundaries or no-go zones. This can typically be done through the robot's app. Refer to the user manual for detailed instructions.

How do I handle and dispose of the robot's battery safely?

Follow the user manual for instructions on handling and disposing of the robot's battery. Always recycle batteries according to local regulations.

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